Talk to support
Free email support, replies within 24 hours.
Email support, in-app guide chat or the community forum. Monday to Friday, 09:00-18:00 CET.
No support agent will ever ask for your recovery seed.
Guides, firmware notes and recovery help
Answers before you ask
Which device should I choose?
Trezor Safe 3 costs $79 and suits most people. Trezor Safe 5 costs $169 and adds a touchscreen and extra comfort. Trezor Model One costs $49 and covers the essentials at the lowest price.
How long does setup take?
Setup takes about 10 minutes. You install Trezor Suite, update the firmware, create your wallet and write down your recovery seed.
Which assets work?
Trezor supports 9,000+ coins and tokens, including Bitcoin and Ethereum, all managed inside one app.
Is the firmware trustworthy?
Firmware is fully open source and independently audited, so anyone can inspect exactly what runs on your device.
What if I lose the device?
Restore your wallet from your recovery seed on any Trezor. Your coins stay safe on the blockchain, not on the device.
Where do I write the seed?
Write it on the paper recovery card, never on a phone or computer. No one from support will ever ask for it.
What help is available?
Free email support is open to every owner, with replies within 24 hours.
Why trust the hardware?
Over 2 million devices have shipped since 2013, and each one is built around the same security promise.
Owner stories
Over 2 million devices shipped since 2013.
Marta K., Lisbon
“Safe 3 was my first wallet. I wrote my seed down before any coins moved, and the steps kept me calm.”
Daniel O., Leeds
“Model One owner since 2017. I upgraded and restored from my old seed without a single surprise.”
Priya N., Toronto
“I run a Safe 5. Support answered my firmware question overnight, and I was set up by morning.”